Terms & Conditions
Agreement to Terms
These Terms and Conditions (“Terms”) govern your use of Greenbergs (‘LOX IN A BOX’, ‘us’, ‘we’, ‘our’) website and catering services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
1. Ordering
1.1. When placing an order through our website, you agree to provide complete and accurate information, including contact details (address, email, phone number or any other contact information required) and event specifications.
1.2. To maintain the quality and service standards for our clients, all catering bookings are subject to a minimum spend of $250. Orders under the $250 minimum may still be accommodated, subject to approval and availability.
1.3. To ensure next-day delivery, please complete your order and submit it before 3:00 pm. Any orders received after the 3:00 pm deadline may be subject to a review and approval process, potentially impacting the scheduled delivery time.
2. Payment Terms
2.1. For all standard online orders and those placed with short notice, full payment is mandatory and must be completed at the time of checkout. This immediate payment serves as a definitive confirmation of your booking, securing your order within our system and enabling us to promptly commence the necessary preparations. Failure to complete the payment at checkout will result in the cancellation of the order.
2.2. For larger events or custom bookings, a partial payment may be requested upon booking with the remaining amount to be paid 2 weeks prior to the event date. Failure to make timely payments may result in delays or cancellation of service.
2.3. Invoices will clearly outline all charges, including any additional services or custom items.
3. Cancellation Policy
We understand that plans can change, and we do our best to be flexible:
3.1. Cancellation charges will apply when your catering requirements have been confirmed verbally or in writing and where costs have been incurred in regards to food, labour or other services. All cancellations must be made at least 72 hours prior to your scheduled event or delivery. If a cancellation is made within this 72-hour window, we will issue a credit equal to 100% of the order value, valid for 12 months from the original event date.
3.2. No refunds will be provided for cancellations under any circumstances, including cancellations made with more than 72 hours’ notice. Credits are non-transferable and can be used toward any future catering service or order with Lox in a Box. Cancellations made less than 72 hours before the scheduled event will not be eligible for any credit, as food preparation and staffing will have already been arranged.
4. Changes to Guest Numbers
4.1. Final guest numbers must be submitted no later than 1 week prior to your event. After this point, guest numbers are locked in and cannot be reduced. Increases in guest count may be accepted after the deadline at our discretion and are subject to availability and additional charges.
4.2. Decreases in guest count once the invoice has been paid, and after the deadline of 1 week out, will not be refunded or credited, as we will have already sourced and prepped ingredients for the agreed number.
5. Dietary Requirements & Allergies
5.1. We are happy to accommodate dietary needs, including vegetarian, vegan, gluten-free, dairy-free, halal, and allergy-sensitive requests:Please provide all dietary requirements at least 1 week in advance so we can plan and prepare accordingly.
5.2. Please be aware that while Lox in a Box takes extreme measures to minimize the risk of cross-contamination, our kitchen is a shared environment where various ingredients, including known allergens, are handled.
6. Delivery & Service Fees
6.1. A delivery fee is applied to each event location. Delivery costs will be clearly stated in your quote or invoice. If there are multiple drop-offs or delivery times requested on your catering order, additional charges may apply.
6.2. The client acknowledges their responsibility to ensure that a designated individual is present at the specified delivery location during the agreed-upon delivery window to accept the order.
7. Data Collection and Usage
7.1. In providing our Service, we may collect personal information as defined under the Privacy Act 1988 (Cth). This includes, but is not limited to, your name, contact details, and other relevant information necessary for fulfilling your order or inquiry.
7.2. By using our Service, you consent to the use of your collected data for marketing purposes. This may involve receiving updates, promotional materials, and other relevant communications from Lox in a Box Australia.
7.3. All data collection, storage, and processing practices will comply with the Privacy Act 1988 (Cth). We are committed to safeguarding your personal information and ensuring its confidentiality and security.
7.4. You have the option to opt-out of receiving marketing communications at any time by contacting us at catering@loxinabox.com.au.
7.5. You may request access to, or correction of, your personal information held by us, subject to certain exceptions under the Privacy Act 1988 (Cth).
7.6. For detailed information about how we handle your personal data, please refer to our Privacy Policy available on our website.
8. Payment Methods
9.1. All card transactions are processed securely and receipts are available upon request. We accept Visa, MasterCard, and American Express as secure forms of payment. We do not accept cash or cheque unless previously arranged.
9. Liability
9.1. Once food has been delivered and accepted, Greenbergs is no longer responsible for the safety or condition of the food. It is the client’s responsibility to store and serve food according to safe food handling practices.
9.2. If you have hired equipment or tableware, the client is liable for any loss or damage during the event.
10. Unforeseen Circumstances
10.1. In the case of circumstances beyond our control, including but not limited to natural disasters, road closures, extreme weather, power outages, or government mandates. Lox in a Box is not responsible for delays, changes, or cancellations.
10.2. In these situations, we will do our best to reschedule the event or apply a credit toward a future booking where possible.
