Frequently Asked Questions

  • Our salmon is sustainably caught and flown in from New Zealand, weekly from our friends at Ora Salmon.

  • We deliver to suburbs surrounding our 3 stores, Marrickville, Coogee and Bondi. If you’d like to get a delivery outside of our radius we’d love to help out just email us at hello@loxinabox.com.au

  • Our menu has a wide range of options, so there's something for everyone. We have Halloumi and tofu, vegan cheese, vegan schemar and vegan mayo available.

    We cater to all dietary requirements including vegan, vegetarian, gluten free, pescatarian, halal - jump on our website to see all the options available to you

  • You are able to order directly from our Lox in a Box website, we’re also on Uber Eats.

  • Yes we do! From corporate catering to weddings we do it all. Go to the ‘Catering’ tab on our website or simply send an email to catering@loxinabox.com.au with all the details of your event and we’ll help you out.

  • We’re so sorry to hear that. Please reach out to us by heading to our ‘contact us’ tab on our website, contact us via email with your issue and we’ll help you out as best we can.

  • We’re known for our appetizing provisions. We sell a variety of deli goods, house-made cookies, range of drinks and custom merch! There’s something for everyone.

  • Our HQ is based out of our new Paddington location.

    While customers can dine in or grab takeaway at the front, the multifunctional space transforms as you move through the building.

    Watch freshly baked cookies and babka being made through our glass baking room “The Aquarium” , followed by a production kitchen that services all stores and an innovation hub “The Think Tank” upstairs.  

    Visit us at 178 Oxford st Paddington

  • Sure can, simply click the pre-order options in our menu, choose your pick up time and location and collect on your order from your chosen store.

  • No we are independently owned by locals here in Sydney!

  • We are not halal certified, however our chicken and beef suppliers holds relevant certifications that state they are. Please reach out and let us know if you’d like a copy of the certifications. Our beef and chicken is halal, however our shaved turkey is not.

  • Absolutely, just ask us at the till.

  • Yes, we offer gluten-free bagels in all stores and for catering.

    We’ve also got plenty of other gluten-free options including salads, our famous latke hash browns, and our triple chocolate cookies.

After Hours

  • YES! After Hours is now available at all 3 of our stores for Dine-in and Takeaway.

    However the menu at our Marrickville store differs slightly!

  • YES! We are now serving epic smash burgers at our Bondi and Coogee stores.

  • Order directly from our website and avoid extra fees when you order directly from us instead.

    You can also find us on Uber Eats and Doordash.

  • Yes! We have a bun that is gluten and dairy free, but keep in mind anytime ordering chicken schnitzel and tenders - we use panko crumbs so these are not gluten free.

  • Yes! Our gluten free buns are dairy free, we are also able to swap our options for veganaise and vegan cheese - all are welcome with an option for everyone

  • All of them apart from Buffalo, Caesar and Ranch are dairy free and all sauces are gluten free

  • All of our chicken is 100% Halal.

    However we are not kosher - why isn’t it kosher? we love mixing meat and milk - sorry not sorry!

  • Unfortunately delivery issues need to go through your app, however if you have a quality issue with your food please send us a message and let us know!